The raffle is promoted by Music V Cancer, a registered Charity in England & Wales(1057682 part of the North Tees & Hartlepool Foundation Trust) and Scotland(1057682 part of the North Tees & Hartlepool Foundation Trust).
Fair and open draws policy
The draw will be made utilising a Random Number Generator (RNG) that has been tested and approved by an independent, Gambling Commission approved, third-party test house.
Any complaints regarding our raffles and lotteries can be made directly to Music V Cancer by contacting our dedicated supporter care team at Music V Cancer , North Tees & Hartlepool NHS Fondation Trust, University Hospital of North Tees, Hardwick, Stockton on Tees TS19 8PE, or by emailing firstname.lastname@example.org.
We will respond to initial complaints and queries within 2 working days of receipt of the complaint.
If the complaint is not satisfactorily resolved, the matter will be escalated appropriately.
Every complaint will be taken seriously and fully considered by Music V Cancer in order that a satisfactory resolution can be achieved.
In the event that a satisfactory outcome can still not be reached, in accordance with the agreed protocol arranged on behalf of members by the Lotteries Council the matter will be referred to The Independent Betting Adjudication Service (IBAS), which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers.
iii. The outcome of IBAS intervention will be reported to the Gambling Commission
The Music V Cancer is licensed by the Gambling Commission, and this lottery is run under the rules laid down by the Gambling Act 2005.
Responsible gambling / problem gambling procedure
Players can ask to be removed from our database so they do not receive further emails regarding raffles or lotteries.
If you are having a problem then you can ask to be excluded from the site. There is also software that blocks access to all online gambling sites. See www.gamblock.com or www.netnanny.com for more details.
If you would like to exclude yourself from this Raffle and future Music V Cancer raffles, please email email@example.com indicating your name using the following template:
“I “name” request that I be refused entry to Music V Cancer’s Official Frank Turner Raffle and future Music V Cancer raffles and lotteries. I understand that if I attempt to purchase a raffle ticket, I will be refused.”
Gambling in moderation is okay, but problem gambling can take over your life. Remembering the following will help to keep gambling in check:
If you are concerned about your own gambling, or that of a friend or relative, then the following questions may offer you some help and guidance. Answering yes to some of these questions does not necessarily make you a problem gambler but may indicate a problem:
Visit www.gambleaware.co.uk for more information and advice.
Remote gambling includes gambling online, by interactive television or by mobile phone.
The advice below is designed to help anyone gambling remotely:
September 7, 2016
Music V Cancer © is a registered trademark, Copyright 2013.